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Create an edX account

  • How do I Join?
  • Can I change my edX username?
  • Can I merge accounts?
  • How do I activate my account?
  • Can I create a new account using the same email address?
  • What if my username is taken?
  • How can I delete my account?

Getting Started

  • Is there a walk-through of a sample course session?
  • what is edx?
  • Jumpstarting your edX experience
  • What does it cost to take a course?
  • How can I get help or support with my course?
  • What is the edX Honor Code?
  • What are the system requirements and supported browsers on edX?
  • What if I have a technical problem viewing a page on edX.org?

Manage your Account Settings

  • How do I change my name on my account?
  • How do I add a recovery email address?
  • How can I change the language?
  • Setting up your profile
  • How do I change my email address?
  • How do I add a recovery email address?

Solve a Sign in Problem

  • Why haven’t I received my activation email?
  • What if I am having login problems or forgot my password?
  • My account is locked
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  • Why haven’t I received my activation email?

Why haven’t I received my activation email?

There can be several reasons why you did not receive an activation email.

  • There was a typo or error in the email address when you registered on edx.org. So, it’s being sent somewhere else.
  • For some reason, you might not have successfully registered an account on edx.org.
  • The automated activation email message was caught by your spam filter.
  • Your email provider might have blocked the automated email message.

Here’s what you can do:

  • Check your spam or junk mail folder for an email from no-reply@registration.edx.org.
  • Add no-reply@registration.edx.org and registration.edx.org to your email contacts or approved senders list.
  • Try creating a new account again with the same email address. If the account already exists, an error will display indicating that there is a duplicate email address.
  • From the edx.org log in page, click Forgot my password. Clicking the link in the password reset message will activate your account. (You don’t have to reset your password.)
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Updated on July 11, 2021
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