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Create an edX account

  • How do I Join?
  • Can I change my edX username?
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  • How do I activate my account?
  • Can I create a new account using the same email address?
  • What if my username is taken?
  • How can I delete my account?

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  • Is there a walk-through of a sample course session?
  • what is edx?
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  • How can I get help or support with my course?
  • What is the edX Honor Code?
  • What are the system requirements and supported browsers on edX?
  • What if I have a technical problem viewing a page on edX.org?

Manage your Account Settings

  • How do I change my name on my account?
  • How do I add a recovery email address?
  • How can I change the language?
  • Setting up your profile
  • How do I change my email address?
  • How do I add a recovery email address?

Solve a Sign in Problem

  • Why haven’t I received my activation email?
  • What if I am having login problems or forgot my password?
  • My account is locked
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  • What if I am having login problems or forgot my password?

What if I am having login problems or forgot my password?

If you are unable to login or see an “email or password incorrect” message, make sure that the email address you entered is the one that you registered for your edX account.

If you continue to see this message, you can select Need help signing in? below the password field, then select Forgot my password and enter the email address you used to sign up with edX to receive a password reset email. You’ll receive a password reset email from no-reply@registration.edx.org.

Common Login Problems #

If you entered your email address  under Password assistance on the Need Help Logging in? form but have not received an email message with a link to reset your password, check for these common problems:

  • Did you enter the same email address that you used to register your edX account? Reset messages are sent only to registered email addresses.
  • Is your email address entered correctly? Check for errors and try again.
  • Did you check your spam message folders? Check your spam folder for a message from registration.edx.org.
  • If the message is not there, try adding no-reply@registration.edx.org to your contacts or your approved senders list, or contact your and then reset your password again
  • Did you delete your account? It will not be possible to regain access to a deleted account. 
  • Did you complete the account registration process for edx.org? To check, try registering again with the same email address. If the account does exist, a message will indicate that you entered a duplicate email address.

Other Error Messages #

If you see a different error when trying to sign in, check for these common problems:

  • Make sure that you are using a current version of Firefox or Chrome.
  • Make sure that you have cookies and JavaScript enabled.
  • Try clearing your browser’s cache.

If you continue to have difficulty you may reach edX support by sending an email to info@edx.org

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Updated on July 11, 2021
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Table of Contents
  • Common Login Problems
  • Other Error Messages
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