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About Dates and Schedules

  • When does my course start and end?
  • Does my course have due dates?
  • How long do I have to finish? When does the course end?
  • When does the course start?
  • When will this course be offered again?
  • How can I prepare before my course begins? Is there suggested reading material?
  • What time is the class?

Enrolling in edX Courses or Programs

  • Where can I find my course?
  • Are there prerequisites for my course?
  • Can you help me choose a course?
  • What languages are edX courses taught in?
  • What is self-paced or instructor-paced? Which is my course?
  • How do self-paced courses work?
  • How do I enroll in a course?
  • How do I unenroll from a course?
  • A course I am interested in has already started. Can I still enroll?
  • How do I choose a course session?
  • What happens if I need to stop taking a course?
  • Can I re-take a course?
  • How can I find or meet other learners?
  • What does archived mean?
  • Can I take more than one course at a time?
  • Why is enrollment listed as “Not Currently Available” for a course? Can I still get access?

About Audit and Verified Courses

  • What are the differences between audit (free) and verified (paid) courses?
  • Why can’t I access the assignments and exams?
  • What is the verified track? What does verified mean?
  • What does audit mean? What is the audit track?
  • How can I get access after a course expires?
  • Does upgrading to the verified track extend my access to the course?
  • How long can I access a course in the audit track before it expires?
  • Can I view my course offline?

Accessing Course Content

  • How do I start my course?
  • How do I get help with assignments, grading, or course content?
  • Chrome browser issue
  • Why can’t I watch videos on Linux?
  • How many assignments are in a course? Are there exams?
  • Return to where you were working in a course
  • Where are the course handouts?
  • Can I download my course or textbook?
  • Can I bookmark a place in a course?
  • Sharing your course on social media
  • Can I view my course offline?
  • Watching videos on the edX video player
  • Do edX course videos have transcripts or captions?

Checking Your Course Progress

  • How can my course be marked as completed?
  • How do I know if I passed?
  • View your grade details
  • Why doesn’t the green progress checkmark appear?
  • How much work will I have to do to pass my course?
  • Why are the averages on my progress page low?

Completing Assignments

  • Why does this assignment I completed show as Due?
  • Why doesn’t the Submit button work?
  • Help with software and external resource sites
  • I can’t make a deadline; can I get an extension?
  • Entering math expressions in assignments or the calculator
  • Completing mathematical problems using screen readers
  • Using numbers in math expressions
  • Using functions in math expressions
  • Using constants in math expressions
  • Scientific notation and metric affixes

Completing Essay Assignments

  • What’s an open response assessment (ORA)?
  • When will I get my grade?
  • Why can’t I submit my peer reviews?
  • Why can’t I upload a file to my open response assessment?
  • Steps in an Open Response Assessment (ORA) assignment
  • Submit your response
  • Assess peer responses
  • Assess your own response
  • View your submitted response
  • How are open response assessments graded?
  • Learn to assess responses
  • Providing feedback on peer assessments you received
  • View your staff grade
  • How are peer assessment scores calculated?
  • What if I have a question about course grading?

Participating in Course Discussions

  • How do course discussions work?
  • How to join course discussions
  • How do I add a post in the discussion forum?
  • Adding responses or comments in a discussion
  • Editing or deleting posts, responses, or comments
  • How do I follow discussion forum posts?
  • Searching, sorting, and filtering discussions
  • How can I find my own discussion posts?
  • How do I vote on discussion posts?
  • Entering math expressions in course discussions
  • Answering questions in discussion posts
  • Flagging inappropriate discussion posts

Taking Notes in an edX Course

  • Adding notes in your course
  • Editing or deleting a note
  • Viewing, searching for, and hiding your notes

Taking Timed and Proctored Exams

  • Guide: Get Ready for a Proctored Exam
  • How do I take a timed exam?
  • How do proctored exams work?

Using the Course Wiki

  • About course wikis
  • Adding a wiki article

Using the edX Mobile App

  • What if I’m experiencing a problem in the mobile app?
  • Finding and enrolling in courses in the edX app
  • What can I do on the edX app?
  • What types of assignments can be done in the edX app?
  • How do I post questions on the discussion board in the app?
  • Downloading videos in the edX App
  • Why can’t I enroll in a Professional Education course on the edX app?

Working on Team Projects and Activities

  • Working on Team Projects and Activities
  • Searching for a team
  • Joining or leaving a team
  • Creating a team
  • Participating in team discussions
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  • Accessing Course Content
  • Do edX course videos have transcripts or captions?

Do edX course videos have transcripts or captions?

Yes! EdX course videos have interactive transcripts as well as closed captions. In some courses, the transcripts can also be downloaded.

Turn on Interactive Transcripts #

You can turn on interactive transcripts for a video by clicking the “ button in the lower right corner of the video player. Interactive transcripts appear to the right of the screen, and keep pace with the video as it plays.

Turn on Closed Captions #

You can turn on closed captions by clicking the closed caption (CC) button. Closed captions appear along the bottom of the video.

Download Transcript Files #

Many courses offer downloadable transcripts in SubRip (.srt) or text (.txt) file formats. You can access the transcripts by clicking the download options below the video window.

SubRip (.srt) files can be opened by most word processor programs and browsers. Please note that .srt files include time information. If you prefer to download a file without the time information, choose the .txt format. This format does not include time data, and therefore might be easier to read. 

To download a video transcript, below the video player, select the download option for the transcript file format that you want. In the dialog that opens, you can choose to open or save the transcript file.

For more information about course videos and the edX video player controls, see Watching Videos on the edX Video Player.

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Updated on July 25, 2021
Watching videos on the edX video player
Table of Contents
  • Turn on Interactive Transcripts
  • Turn on Closed Captions
  • Download Transcript Files
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