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About Dates and Schedules

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  • When does my course start and end?
  • Does my course have due dates?
  • How long do I have to finish? When does the course end?
  • When does the course start?
  • When will this course be offered again?
  • How can I prepare before my course begins? Is there suggested reading material?
  • What time is the class?

Enrolling in edX Courses or Programs

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  • Where can I find my course?
  • Are there prerequisites for my course?
  • Can you help me choose a course?
  • What languages are edX courses taught in?
  • What is self-paced or instructor-paced? Which is my course?
  • How do self-paced courses work?
  • How do I enroll in a course?
  • How do I unenroll from a course?
  • A course I am interested in has already started. Can I still enroll?
  • How do I choose a course session?
  • What happens if I need to stop taking a course?
  • Can I re-take a course?
  • How can I find or meet other learners?
  • What does archived mean?
  • Can I take more than one course at a time?
  • Why is enrollment listed as “Not Currently Available” for a course? Can I still get access?

About Audit and Verified Courses

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  • What are the differences between audit (free) and verified (paid) courses?
  • Why can’t I access the assignments and exams?
  • What is the verified track? What does verified mean?
  • What does audit mean? What is the audit track?
  • How can I get access after a course expires?
  • Does upgrading to the verified track extend my access to the course?
  • How long can I access a course in the audit track before it expires?
  • Can I view my course offline?

Accessing Course Content

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  • How do I start my course?
  • How do I get help with assignments, grading, or course content?
  • Chrome browser issue
  • Why can’t I watch videos on Linux?
  • How many assignments are in a course? Are there exams?
  • Return to where you were working in a course
  • Where are the course handouts?
  • Can I download my course or textbook?
  • Can I bookmark a place in a course?
  • Sharing your course on social media
  • Can I view my course offline?
  • Watching videos on the edX video player
  • Do edX course videos have transcripts or captions?

Checking Your Course Progress

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  • How can my course be marked as completed?
  • How do I know if I passed?
  • View your grade details
  • Why doesn’t the green progress checkmark appear?
  • How much work will I have to do to pass my course?
  • Why are the averages on my progress page low?

Completing Assignments

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  • Why does this assignment I completed show as Due?
  • Why doesn’t the Submit button work?
  • Help with software and external resource sites
  • I can’t make a deadline; can I get an extension?
  • Entering math expressions in assignments or the calculator
  • Completing mathematical problems using screen readers
  • Using numbers in math expressions
  • Using functions in math expressions
  • Using constants in math expressions
  • Scientific notation and metric affixes

Completing Essay Assignments

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  • What’s an open response assessment (ORA)?
  • When will I get my grade?
  • Why can’t I submit my peer reviews?
  • Why can’t I upload a file to my open response assessment?
  • Steps in an Open Response Assessment (ORA) assignment
  • Submit your response
  • Assess peer responses
  • Assess your own response
  • View your submitted response
  • How are open response assessments graded?
  • Learn to assess responses
  • Providing feedback on peer assessments you received
  • View your staff grade
  • How are peer assessment scores calculated?
  • What if I have a question about course grading?

Participating in Course Discussions

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  • How do course discussions work?
  • How to join course discussions
  • How do I add a post in the discussion forum?
  • Adding responses or comments in a discussion
  • Editing or deleting posts, responses, or comments
  • How do I follow discussion forum posts?
  • Searching, sorting, and filtering discussions
  • How can I find my own discussion posts?
  • How do I vote on discussion posts?
  • Entering math expressions in course discussions
  • Answering questions in discussion posts
  • Flagging inappropriate discussion posts

Taking Notes in an edX Course

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  • Adding notes in your course
  • Editing or deleting a note
  • Viewing, searching for, and hiding your notes

Taking Timed and Proctored Exams

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  • Guide: Get Ready for a Proctored Exam
  • How do I take a timed exam?
  • How do proctored exams work?

Using the Course Wiki

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  • About course wikis
  • Adding a wiki article

Using the edX Mobile App

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  • What if I’m experiencing a problem in the mobile app?
  • Finding and enrolling in courses in the edX app
  • What can I do on the edX app?
  • What types of assignments can be done in the edX app?
  • How do I post questions on the discussion board in the app?
  • Downloading videos in the edX App
  • Why can’t I enroll in a Professional Education course on the edX app?

Working on Team Projects and Activities

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  • Working on Team Projects and Activities
  • Searching for a team
  • Joining or leaving a team
  • Creating a team
  • Participating in team discussions
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  • Completing Assignments

Completing Assignments

  • Why does this assignment I completed show as Due?
  • Why doesn’t the Submit button work?
  • Help with software and external resource sites
  • I can’t make a deadline; can I get an extension?
  • Entering math expressions in assignments or the calculator
  • Completing mathematical problems using screen readers
  • Using numbers in math expressions
  • Using functions in math expressions
  • Using constants in math expressions
  • Scientific notation and metric affixes
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